phat_bhat

I have a HI-VAL (also called IO Magic) 4x Dual Format DVD +/- RW +/- R drive. It says MagicSpin on the actual drive and the model number is DVDRW 1004IM. The drive is detected in the BIOS and by Windows XP and is installed properly. But when you put a DVD or CD in the drive, nothing shows up in Windows Explorer when trying to browse the drive. When attempting to write a CD/DVD, it says to insert media when media ia already in the drive. This has happened in two different computers. I cannot find any support or firmware upgrades for this drive. Anyone have any idea how to fix this or is the drive shot? It is brand new out of the box. Thanks in advance!

I am trying to fix a friends PC running Windows XP Pro. When I click on his name at the Windows XP login screen, it looks like I am going to be logged in, then it says saving data and logs me out, taking me back to the original login screen. I suspect his PC was/is infected with the Sasser virus and had a lot of spyware on it. I tried booting into safe mode and had the same login problem. I tried the repair through Windows XP, and the same thing happened. I am stuck and need some help, anyone seen anything like this before?