scott taras

ok, im brand new to this board and dont know if this post is in the right forum or if there is evena forum, my story is long so i will try to breif it up............ My computer is a HP a620n and is only 2 1/2 months old. I had a audio distortion problem on my E drive dvd drive that started on Sept. 23rd, it wasnt on the F drive just the E drive, after asking around there was alot of speculation to what was causing it, (Spyware,etc.) I decided to buy Norton Internet Security 2005 and installed it on Sept. 25th. I went into add/remove programs and removed the factory installed trial expired version of Norton Antivirus 2004. I also removed Norton Firewall which was not expired yet. Then installed Norton Internet Security 2005. It installed perfect and ran perfect. So......on Sept 26th, I was instructed by HP to restore my computer back to the date just before I had my audio problem, and after restoring it back to a day or 2 before Sept 23rd, the audio problem was gone, but so was my Norton Internet Security icon fom the lower right hand screen, I looked in the add/remove programs list and Nortons Antivirus 2004 and Norton Firewall was back in there because of the restore. I tried to remove Antivirus 2004, I dont remember which 1 I removed first but I tried to delete everything , Antivirus 2004(and their folders in the C programs folder),Firewall, and Internet Security 2005. I kow in the user manual it says to un-install any other versions of Firewall and Antivirus befor instaling Internet Security 2005. Igot error messages when trying to un-install Antivirus 2004, it un-installed the Firewall, but wouldnt completely delete Antivirus 2004. I tried to in Internet Security 2005 and it stopped installing when the install bar reached the installation of Antivirus files. So I deleted every Norton and Symantec file I could find in the registry by clicking Start/Run/REGEDIT/pushingCtrl and then the F key, and then typing in Norton and deleting every file it found until it said finished scanning registry. I did this also typing in Symantec and deleted every file it found until it said finished scanning registry. I still cannot install Internet Security 2005. i have contacted Symantec an went through all the proceedures on troubleshooting. Can anyone help me that knows anything that might work? The last ditch effort is to re-install Windows from the master Recory disc and restore my computer to the day I got it and lose all the files and software I have on it now. I am going to take back the Norton Internet Security disk to the store I bought it and get another 1 with a different product key , but I dont think this will work. PLEASE HELP!

ok, im brand new to this board and dontknow if this post is in the right forum or if there is evena forum, my story is long so i will try to breif it up............ My computer is a HP a620n and is only 2 1/2 months old. I had a audio distortion problem on my E drive dvd drive that started on Sept. 23rd, it wasnt on the F drive just the E drive, after asking around there was alot of speculation to what was causing it, (Spyware,etc.) I decided to buy Norton Internet Security 2005 and installed it on Sept. 25th. I went into add/remove programs and removed the factory installed trial expired version of Norton Antivirus 2004. I also removed Norton Firewall which was not expired yet. Then installed Norton Internet Security 2005. It installed perfect and ran perfect. So......on Sept 26th, I was instructed by HP to restore my computer back to the date just before I had my audio problem, and after restoring it back to a day or 2 before Sept 23rd, the audio problem was gone, but so was my Norton Internet Security icon fom the lower right hand screen, I looked in the add/remove programs list and Nortons Antivirus 2004 and Norton Firewall was back in there because of the restore. I tried to remove Antivirus 2004, I dont remember which 1 I removed first but I tried to delete everything , Antivirus 2004(and their folders in the C programs folder),Firewall, and Internet Security 2005. I kow in the user manual it says to un-install any other versions of Firewall and Antivirus befor instaling Internet Security 2005. Igot error messages when trying to un-install Antivirus 2004, it un-installed the Firewall, but wouldnt completely delete Antivirus 2004. I tried to in Internet Security 2005 and it stopped installing when the install bar reached the installation of Antivirus files. So I deleted every Norton and Symantec file I could find in the registry by clicking Start/Run/REGEDIT/pushingCtrl and then the F key, and then typing in Norton and deleting every file it found until it said finished scanning registry. I did this also typing in Symantec and deleted every file it found until it said finished scanning registry. I still cannot install Internet Security 2005. i have contacted Symantec an went through all the proceedures on troubleshooting. Can anyone help me that knows anything that might work? The last ditch effort is to re-install Windows from the master Recory disc and restore my computer to the day I got it and lose all the files and software I have on it now. I am going to take back the Norton Internet Security disk to the store I bought it and get another 1 with a different product key , but I dont think this will work. PLEASE HELP!