Dave99999

Hi everybody I fell for the Norton website puff, and installed the Norton Antivirus 2006 Beta -- or at least tried to. It crashed 3x during installation, creating Symantec error logs in zip format, and never fully loaded. Using XP Home SP2 with latest updates. But I can't uninstall it either - stuck in limbo. There is no Antivirus 2006 uninstall program, and it doesn't show up in Control Panel's Add or Remove Programs. Now can't reinstall my former functioning NAV 2004 which still had over a year time paid for, because says there is a more recent version of Norton Antivirus installed on the system. When I try to open a document in MS Office which worked fine yesterday, now Symantec Antivirus 2006 blocks MS Office 2000, saying "NAV was unable to scan your computer for infections because some NAV components are missing. 3019,6" (this leads to a useless Symantec website). I can't open any of my MS Office documents at all. Symantec hasn't responded to email or fax, and no info on Symantec's website. ... "you are forewarned ..." Any suggestions on how to uninstall Norton Antivirus 2006? Thanks much

[Edited by Dave99999 on 2005-08-24 23:10:14]

Hi PeterH and American Zombie I tried your suggestions and no success: 1. At the Symantec web page - followed all the steps: * renamed Common Files\Symantec Shared to "Backup" * backed up NT Home Registry * ran CCremove.reg program from Symantec web page * Downloaded Windows Installer Cleanup Utility and ran it, but none of the listed Symantec or Norton programs appear in the list of programs that can be removed. * downloaded and ran SymNRT. Says that Norton AntiVirus 2006 is on system and can only be removed thru Control Panel's Add-Remove Programs. * Tried Add-Remove Programs, NAV 2006 does not appear. * Saw LiveUpdate 3 in Add-Remove Programs, and removed it successfully. * rebooted again (have rebooted regularly during this process) * SymNRT still shows NAV 2006 on system * Norton installation program for NAV 2004 still says "We have detected a newer version of NAV and it needs to be removed in order to install this version. To do so, click the Add-Remove ..." which leads to the Control Panel Add-Remove Programs again - and there is nothing Norton or Symantic related in there. ... endless loop, back where I started. * Also, I used the NAV_2006b.exe program from Symantic when I installed NAV 2006. I checked again, and there is no "remove" or "uninstall" option available. So once NAV 2006 is on your system, there appear to be no official or simple or standard way to remove it. * No meaningful response from Symantic, who did, however email a day ago asking for logfiles, which I promptly sent them. No response back yet. Any other ideas? Suggestions on how to remove Symantec Norton Antivirus 2006 greatly appreciated. Thanks much