The driver from the Creative website does work but you have to install it manually. You need winrar installed first. Winzip might work but I never use it. First download the driver file from the creative website. Then create a new folder on your desktop of where ever you want. Then right click on the file you downloaded and choose extract files. Extract the files to the folder you created. Now go to device manager and choose update driver on your sound card and choose this folder to install from \desktop\new folder\driver\WDM\ and it should install no problem. Restart your computer then you can click on the original file and install it the proper way. Please note that you should also download and install the EAX application or you won't be able to listen to music in surround sound. There are 2 files for EAX. You need the first one. The second one is just an update of some sort. I hope this helps. Let me know if it works.