putteken

Yes, I found the reason for our print problems. The 2 users with the problem have a special macro button in MS Word to print on a specific tray. This button was made in an earlier version of Word. Apparently the macro works but it corrupts the default printer setting. Maybe this helps for you to. Succes, Thomas

Hi, I found out that on the 2 pc's on which I got the error the value in the registry for the default printer is wrong. HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows "Device"="\\\\networkshare,winspool,Ne15:" Here there should be the networkshare comma the spooler comma the network port of local port. With the problem pc's the port is wrong. You can see witch port should be used under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\devices Could you check on your problem pc if this is also the case? When you delete this value and than set the default printer again, the value is recreated correctly. I haven’t found out why this value gets corrupted.

Create A batch file to restart the print spooler and create a shortcut to it. So that the user can for instance restart the spooler by pressing Crt - Alt - R. Here's the content of the batch file: =========================================================== @echo off net stop "print spooler" if errorlevel=1 echo Print spooler was already off net start "print spooler" if errorlevel=1 goto fout exit :fout echo ############################################ echo # # echo # Error: Couldn't start the print spooler! # echo # # echo ############################################ echo. pause ==================================================== Please let me know if you ever find another sollution because i've got the same problem on 2 different pc's while 100 others have no problem at all.