Help! My computer will not boot past the XP welcome screen. I called Dell Tech Support and they told me that I probably just need to reinstall the OS and that my data is probably gone. I am not going to believe that- I cannot believe that- there is very important information on the computer. I had been backing up to another drive on the computer- so I know that the info has to be there somewhere. When i go into set up, and go to boot sequence, the hard drives say (not installed) next to them. However, when I run the dell diagnostics, it tests the drives and says they are fine. SO... they are sending me the installation disks, but not sure if I trust dell tech support...
I recently moved, and when arriving to the new house this occurred. I am thinking the comp. got handled not so carefully in the move- i opened it up and looked inside and everything seemed to be attached... should I take the drives out and put them in another computer? what do i do?
Please reply.