I found this in the unbuntu forums and it works, however there is still a problem. everytime you restart the machine you have to reset the modem. If anyone knows how ti make the setting permanet, I would be very grateful.
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I have an ActionTec EX560LKU USB/Serial modem I got working without too much trouble so I thought I'd share my experience and save someone time.
This modem has both USB and Serial connections. I can't use serial for other reasons so USB was my only real option.
1. I went into Device Manager to see if modem is listed. it was as PL2303
2. In Terminal I did "dmesg | grep USB" (note | is a character on the keyboard)
dmesg listed PL2303 as attatched to USB0
3. I used the menus System> Administration> Networking> Modem Connection> Properties> Modem> General type in your provider and account information.
Then in the Modem tab at the Modem Port field type in /dev/modem
4. In Terminal type "ln -sf /dev/ttyUSB0 /dev/modem"
Back to menu System>Administration>Networking>Modem Connection click on activate to dialout. Later click deactivate to disconnect.
Thats it, believe me it reads harder than it is.
I found since this modem is a real hardware modem that even using the USB connection I didn't need any drivers. There seems to be some confusion about this as I've seen posts of people talking about getting drivers for USB hardware modems, in this case I didn't find it necessary.