Robert Keeling

First, remove the previous drivers, including the corresponding oem.inf (make sure you don't delete the wrong one) file in the WINNT/inf directory. Then, unplug the scanner from the computer. Reboot. Then install the new Win 2000 drivers from Acer's website. Then power down the computer. Re-attach the scanner and power it on. Then power up the computer. The scanner should be recognized and the drivers should work now. That's how I got mine to work. Good luck, Bob

Yes, I am using that file. Could you email a copy of your inf file to me? Maybe mine is corrupt somehow. Thanks, Bob

Thanks for the tip. I couldn't get it to work. I kept getting the message "required part of inf missing" Any thoughts? Thanks

Has anyone had success using the acer beta usb drivers for this scanner on win2k build 2195. I cannot seem to get it to work. When the twain program comes up, it never finds the scanner. However, if I power up the scanner, win2k asks for the install software, which installs without difficulty. Any help is appreciated. Bob