Raydar 0 Posted August 3, 2001 Greetings, all. New subscriber, here. I am using Win2K/SP2 and Office 97 (with both SR patches) When I open Word, after about 10 seconds I get an error message to the effect of... "winword.exe has generated errors and will be shut down. An error log is being generated." This actually started before any SP's were installed. I've reinstalled W2K several times, and have reinstalled Office 97 at least once. All the online references to this have been no help at all. (One even suggested that I had many thousands of documents open. NOT!) Anyone know of a way to tell where the conflict is, or what is corrupted? Of course, it writes to the Dr Watson log each time this happens, but I can't make any sense of it. TIA. Raydar <aka Steve> EDIT: for hardware... BP6 Dual Celery 533s 256 MB RAM 30 GB Quantum HDD EIDE Share this post Link to post
pmistry 0 Posted August 4, 2001 I had a similar problems with Office 97 with Excel and Word 97. Both of them use to crash under Win2k but this happened after I applied the Service Release 1 and Service Release 2. When I reformatted and reinstalled Office 97 and didn't apply the Service Releases all was well. Share this post Link to post
bobbinbrisco 0 Posted August 4, 2001 don't install the Office Service Releases unless u absolutely have to (ie the patch will get rid of a bug that u have encountered). it causes more trouble than good Share this post Link to post
Raydar 0 Posted August 4, 2001 Okay... After dealing with this silliness for several months, I believe I finally have it figured out. I seldom print anything. My wife, on the other hand, prints reams of stuff. We have an HP952C printer. Since she uses it most of the time, it seemed to make sense to connect it to her computer (Dell GX110, Win98 SE), and share it over our network. Opened Word 97, a while ago, to "fiddle". It didn't fail! What was the difference? Her computer was on! To make sure, I closed Word, and shut down her computer. When I reopened Word, I saw my old friend the application error. The quick and dirty fix was to install drivers for another printer on my local port, even though there was no printer connected, and set it as the default. I'll research the "shared" thing as I get time, and pass along anything useful that I find, if anybody cares. Strange. FWIW, I was getting these same errors before I installed the Office 97 SR patches. Thanks for your responses, tho'. Share this post Link to post
