kgeissler 0 Posted September 25, 2001 Ok, whenever I try to run an installation program by Installshield. It will crash and say "SETUP.EXE has generated errors and is being closed by windows..." Dr. Watson's log says this: Application exception occurred: App: (pid=344) When: 9/24/2001 @ 19:39:42.245 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: KEITH User Name: Keith Geissler Number of Processors: 1 Processor Type: x86 Family 6 Model 2 Stepping 1 Windows 2000 Version: 5.0 Current Build: 2195 Service Pack: 2 Current Type: Uniprocessor Free Registered Organization: Registered Owner: Keith Geissler *----> Task List <----* 0 Idle.exe 8 System.exe 152 SMSS.exe 180 CSRSS.exe 200 WINLOGON.exe 228 SERVICES.exe 240 LSASS.exe 412 svchost.exe 444 spoolsv.exe 492 svchost.exe 564 NPSSVC.exe 640 nvsvc32.exe 664 regsvc.exe 692 mstask.exe 724 NOPDB.exe 756 stisvc.exe 784 WinMgmt.exe 804 LOCATOR.exe 324 explorer.exe 1108 devldr32.exe 1064 PopUpKiller.exe 268 YPager.exe 980 HotSync.exe 1016 msiexec.exe 344 Setup.exe 468 DRWTSN32.exe 0 _Total.exe (00400000 - 00416000) (77F80000 - 77FFB000) (77820000 - 77827000) (77E80000 - 77F35000) (759B0000 - 759B6000) (77E10000 - 77E74000) (77F40000 - 77F7C000) (20000000 - 20025000) (10000000 - 10019000) (00C40000 - 00C4D000) State Dump for Thread Id 0x1e0 eax=00005a00 ebx=7ffdf000 ecx=00000000 edx=0000fc0c esi=00130ba3 edi=0012ff0c eip=00406b41 esp=0012fbf4 ebp=0012ff10 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 function: <nosymbols> 00406b26 6656 push si 00406b28 6657 push di 00406b2a 6650 push ax 00406b2c 6653 push bx 00406b2e 6651 push cx 00406b30 6652 push dx 00406b32 668d95fcfcffff lea dx,[ebp+0xfffffcfc] ss:0012fc0c=3a43 00406b39 66b90000 mov cx,0x0 00406b3d b000 mov al,0x0 00406b3f b45a mov ah,0x5a FAULT ->00406b41 cd21 int 21 00406b43 7245 jb 0040d18a 00406b45 668bd8 mov bx,ax 00406b48 32c0 xor al,al 00406b4a 6633c9 xor cx,cx 00406b4d 6633d2 xor dx,dx 00406b50 6633f6 xor si,si 00406b53 66bf0100 mov di,0x1 00406b57 b45c mov ah,0x5c 00406b59 cd21 int 21 00406b5b 7304 jnb 0040a761 00406b5d 3c01 cmp al,0x1 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012FF10 004045AE 0012FFC0 7FFDF000 0040C148 00000200 !<nosymbols> 0012FF34 00407D2F 00400000 00000000 00130BA3 00000001 !<nosymbols> 0012FFC0 77E97D08 00000008 02EADB3C 7FFDF000 C0000005 !<nosymbols> 0012FFF0 00000000 00407BF0 00000000 000000C8 00000100 kernel32!CreateProcessW *----> Raw Stack Dump <----* 0012fbf4 00 00 08 00 00 f0 08 00 - 0c ff a3 0b 08 00 00 00 ................ 0012fc04 a3 0b 13 00 00 f0 fd 7f - 43 3a 5c 57 49 4e 4e 54 ........C:\WINNT 0012fc14 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc24 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc34 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc44 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc54 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc64 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc74 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc84 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fc94 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fca4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fcb4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fcc4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fcd4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fce4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fcf4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fd04 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fd14 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012fd24 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ The same setup program will run fine on my Win2k servr machine. So I must have some DLL or something wrong. Any help would be greatly appreciated. TIA Share this post Link to post
clutch 1 Posted September 25, 2001 A couple of dumb questions for ya, if you don't mind. Have you tried disabling any of the background apps/services (like popup killer) before running the setup file? Have you tried reinstalling the service pack? Have you tried other admin-level logons? Share this post Link to post
kgeissler 0 Posted September 25, 2001 Yes, I tried installing in safe mode, that didn't work. Tried a different logon, that didn't work. The thing is this has happened with other setup programs. I can't install MusicCity Morpheus or my printer drivers (i had to do it manually) Share this post Link to post
kgeissler 0 Posted September 27, 2001 I finally got it to work. Although I did the hard way. I wound up reinstalling Win2k. My computer need the reinstall anyway. Share this post Link to post
