ebola-mayinga 0 Posted February 21, 2002 Hi, I recently upgraded to WinXP Pro from Win2k Pro. Now suddenly Acrobat and Photoshp stopped to work. While starting up Photoshop pops up the following error message: "Unable to continue because of a hardware or system error.Sorry, but this error is unrecoverable". And while starting Acrobat windows always pops up an error message saying that there is exception in cooltype.dll. I already tried to reinstall the progs but it didn't stop the problem. Anybody got a solution? CU Ebola Share this post Link to post
shoemakerpom 0 Posted February 21, 2002 Remember one thing every time you upgrade an operating system. Always check for all the little or minor patches to programs on their websites after upgrading. The most annoying thing is most likely you will have to uninstall the program reboot, reinstall the program and when prompted to reboot choose no. Then apply the patch and then reboot. This is the safest method and will avoid all conflicts. Since I have both of these programs myself I know that they have patches for both ie: Acrobat 5.05 and Adobe 6.01 or 6.02. Unfortunatley the patches are rather large so don't get distracted they are worth the wait. I am running them on XP Pro without a glitch. Shoe Share this post Link to post
rgodart 0 Posted February 21, 2002 Did you do a clean install of winxp or did you just upgrade? Cuz those programs run fine here, version 5.0 for acrobat en 6.0 for photoshop... Share this post Link to post
ebola-mayinga 0 Posted February 22, 2002 I've done a clean install of WinXP and I've also tried the actual patches. Nothing helped. Any other idea? CU Ebola Share this post Link to post
