MikeZ 0 Posted January 23, 2003 For some reason, nothing I do seems to work. I try the add/remove program in the control panel, and it shows that it is removing the latest Catalyst 3 control panel and I need to reboot. But when I reboot, it is still there! I tried deleting files and editing the registry, but nothing seems to work. Any suggestions? Even when I had my old GF 3 card installed for a bit, the ATi control panel still tried to run. Share this post Link to post
MikeZ 0 Posted January 24, 2003 Well, ATi Tech Support actually came in handy. Gave me a bunch of instructions, that although old, worked. Had to delete some folders, temp files, Installshield folders, go into SAFE mode and delete hardware, and then edit/delete some registry keys. Then I was able to reinstall everything and it now works! YAAAAAAAA!!!!!!!!!! Share this post Link to post
MikeZ 0 Posted January 25, 2003 Quote: System restore. Try that That would be all fine and dandy IF I had just changed things. But, as I had gotten the newer ASUS A7N8X mobo and was very fortunate to get rid of the VIA 4in1 drivers and had to do some other things to get XP to run, it was not an option. It would have been burried too far back. Share this post Link to post
WRX_Rocky 0 Posted January 25, 2003 Here is the directions that I got from ATi. Though they are for older cards, this worked great! Quote: InstallShield Errors or Hangs during installation - Windows 2000/XP 1.Try emptying the Windows Temp folder. - Click Start, Click Run, in the Open line, type temp, and then click OK. - Delete the contents of the TEMP folder and all the subfolders as well. 2. Try Removing the InstallShield Installation Information Folder. - Click Start, click Run, in the Open line, type c:\Program Files, and then click OK. - In the Program Files dialog box, click the InstallShield Installation Information folder, and then click Delete. - Close the Program Files box. 3. Try Removing the InstallShield folder. A. First Set Windows to show all files. - On the Desktop, double-click My Computer. - Click Tools, and then click Folder Options. - Click the View tab, and then click to select the "Show Hidden files and folders" check box. - Click APPLY and then OK. B. Delete the InstallShield Folder. - Click Start, and then click Run. - In the Open box, type the following (including the quotation marks): "c:\program files\common files\" - Right-click the InstallShield folder, click Delete, and then click Yes to confirm the deletion. 4. Try re-installing the ATI Software =================================================================== Uninstall and Reinstall the ATI Display Driver and ATI Multimedia Center - Windows 2000/XP. For more information please refer to http://www.ati.com/support/faq/win2k/win2kdriverinstallation.html for driver installation steps. 1. Uninstall the ATI Multimedia Center followed by the ATI Display Driver. Both are located in the ADD\REMOVE Programs under the control panel 2. Restart into SAFEMODE. Hold Down the SHIFT key or tap the F8 key as your system restarts. 3. Remove all monitors and display adapters listed under Device Manager. To Access Device Manager under Windows 2000/XP A. Right-Click My Computer B. Click on PROPERTIES C. Select the HARDWARE TAB D. Select the DEVICE MANAGER BUTTON 4. Select START and then RUN. In the Open Field type REGEDIT followed by selecting the OK button. NOTE: Prior to making any changes please backup your system registry. To backup the system registry. A. Select and highlight My Computer in the Registry Editor B. Select File and then Export C. Export Registry File dialogue box will then appear D. In the File Name Field type the name of the file (i.e. Backup) E. Ensure that "ALL" is selected in the Export Range section F. Select the SAVE button. 5. Remove the following registry keys: NOTE: Not all keys will be available under every OS. HKEY_CURRENT_USER\Software\ATI Technologies HKEY_LOCAL_MACHINE\SOFTWARE\ATI HKEY_LOCAL_MACHINE\SOFTWARE\ATI Technologies 6. Close the Registry Editor and restart the system 7. Allow the system to redetect the display adapter. Allow Windows to install a default VGA graphics adapter. NOTE: This will not occur under all operating systems. 8. Once prompted restart the system. 9. Windows will then redetect the monitor. Allow the system to install standard monitor driver for your display 10. Install DirectX and then restart the system (located at http://www.microsoft.com/directx) 11. Install the Video Capture Update - Restart once prompted (located at http://www.microsoft.com/directx) NOTE: If you have DirectX 8.1 installed you do not need to install the Video Capture Update. 12. Install the ATI display drivers and then the ATI MMC - Restart once prompted 13. Test the PC Share this post Link to post
ThC 129 0 Posted January 25, 2003 cool, that way if anyone else has this problem they know how to fix it. Good deal, thx for the post Share this post Link to post
MikeZ 0 Posted January 27, 2003 I am WRX_Rocky, that is my home nick. I am glad you liked the info - I sure did as it worked! Perhaps one of you could add it somewhere as a "sticky" for others to have access too? And some of the info, like removing the Installshield folder might even help with other software. Share this post Link to post
