Microsoft Word crashes at launch.

[Budious 0]

I have tried installing Office 2000 (SR-1 integrated) and Office XP on my computer, however, winword.exe crashes within 5 - 30 secs after opening Word. I am running a fresh install of Windows 2000 (SP3 slipstreamed cd), and have only upgraded to IE 6.1 SP1 and Media Player 9, I haven't downloaded any other patches from M$ yet. I have tried up[censored] Office 2000 to SP3 and XP to SP1 but neither helps. Winword.exe is only program giving this problem, all the other office applications work flawlessly and all my games and programs run fine as well as windows is perfectly stable. I have only started having these problems with word since after I upgraded Audigy 2 Platnium and I think it may have something to do with the card or its drivers, but M$ Word seems to be the only affected application.

[CyberGenX 0]

I had a similar problem, down at the bottom of Word it would say "Requesting Virus Scan" it would soon crash after that. In the Word options I told it to NOT request a scan upon loading, no more crashing.

[Budious 0]

Where exactly is this option? I can't seem to find it.

[CyberGenX 0]

I have Office XP now and can't seem to locate the option. I will look for you on my friend's computer.

[Budious 0]

I was trying to capture some screenshots today in WordPad and discovered it has the same problems as Word 2000/XPee, has anyone else seen anything like this. There's some similar coding between all 3 applications and that coding seems not to like something about my system.

[Lotus 0]

Do you happen to have Winfax installed? If you do there is a word template that tries to load (i believe it is located in your) /program files/microsoft office/office/startup folder. It will crash/freeze your system during word.exe startup. It is a known issue, so if my loaction is wrong, you can look it up on the symantec website. good luck!

[Budious 0]

I do not have Winfax installed. The directory you specified did not exist, but I located files in Documents and Settings/*users*/Templates and deleted all of those to see if it helped. However the problem remains, I can open word, type about a line of text then I get an error box, and after I send M$ an error, another box pops up and I send another, and its like a chain crash so I just keep spamming M$ error server maybe they'll patch it

[jecled 0]

Were you able to figure out how to fix this problem? It just started happening to me, too. I launched MS Word 2000 (SR-1 Premium)on XP home edition, and I saw a message, "requesting virus scan," at the bottom of the word window. Now when I launch word, it crashes on the little box with the registration info.

[jecled 0]

Were you able to figure out how to fix this problem? It just started happening to me, too. I launched MS Word 2000 (SR-1 Premium)on XP home edition, and I saw a message, "requesting virus scan," at the bottom of the word window. Now when I launch word, it crashes on the little box with the registration info.

[MickH 0]

Thanks people, particularly Lotus - This problem was caused for me by a WinFax Pro 10.0.02 macro which was trying to load on startup of Word 2000. I proved it by moving all macros from .../office/startup to a temp folder and finding Word would start. Moving them back into the folder until I found that one that caused the crash. Then on to Symantec which had a new macro to dowload which does work. Keep up the good work!!

[MickH 0]

Thanks people, particularly Lotus - This problem was caused for me by a WinFax Pro 10.0.02 macro which was trying to load on startup of Word 2000. I proved it by moving all macros from .../office/startup to a temp folder and finding Word would start. Moving them back into the folder until I found that one that caused the crash. Then on to Symantec which had a new macro to dowload which does work. Keep up the good work!!

[ryanguy 0]

I had this happen to a user where I work.

Check your Printer Drivers. If you are using a network printer --diconnect your connection and then reconnect it.

 

If you are using a local printer, uninstall it. Open Word to see if it crashes. Then reinstall the printer using the original manufacturers installtion disk/drivers.

 

Word checks for a printer, if it doesn't find it -- it close with an unhelpful "send error report to Microsoft". Geez.

As a recommendation, never update your printer drivers. Its not worth the hassle.

[jellisii 0]

Originally posted by ryanguy:

Quote:

I had this happen to a user where I work.

Check your Printer Drivers. If you are using a network printer --diconnect your connection and then reconnect it.

 

If you are using a local printer, uninstall it. Open Word to see if it crashes. Then reinstall the printer using the original manufacturers installtion disk/drivers.

 

Word checks for a printer, if it doesn't find it -- it close with an unhelpful "send error report to Microsoft". Geez.

As a recommendation, never update your printer drivers. Its not worth the hassle.

 

 

As strange as it may sound, this is a valid solution: I had a user's laptop w/ WinXP Pro/Office 2000 where Word would crash only on his profile. Turns out that he had a strange printer installed that I didn't recognize. Remove the bad printer, everything's kosher. Good call ryan, and thanks.

[gdonovan 0]

Originally posted by mickh:

Quote:

Thanks people, particularly Lotus - This problem was caused for me by a WinFax Pro 10.0.02 macro which was trying to load on startup of Word 2000. I proved it by moving all macros from .../office/startup to a temp folder and finding Word would start. Moving them back into the folder until I found that one that caused the crash.

 

The Winfax pro macro was the cause of my crash too, I just nuked it and all is happy.