hangs on restart

[gary2000 0]

I have had this problem for a while but never addressed it.

 

 

My system is XP Pro SP1.

1800 AMD

A7V266-E KT266A Chipset

ASUS V7100 graphics card

 

 

If I select the restart option my computer will hang.

 

 

This is the error written to the system event viewer:

The device, \Device\Ide\IdePort1, did not respond within the timeout period.

 

Any suggestions would be welcome.

Or if someone has a workaround to enable the complete installation of Quickbooks, the program requires restart inorder to finish installing. No other options are given.

[gary2000 0]

Device Manager\IDE ATA/ATAPI controllers\Properties\Driver\Driver Details

 

-Primary IDE Channel \Microsoft 5.1.2600(xpsp1.02082-1920)

\atapi.sys

 

-Secondary IDE Channel \Microsoft 5.1.2600(xpsp1.02082-1920)

\atapi.sys

\storprop.dll

 

-VIA Bus Master IDE Controllers \Microsoft 5.1.2600(xpsp1.02082-1920))

\atapi.sys

\pciidex.sys

\viaide.sys