Leathers 0 Posted September 24, 2004 I've been seeing this problem on several forums (mostly dealing with WinXP) but as yet I've not seen a solution that corresponds to the problem I've been having. This is a problem I've been dealing with for the last couple of days and its starting to drive me up the wall. I did a favor for a friend 2 days ago, when I borrowed their scanner and downloaded a driver and program from the manufacturer's website (the scanner is a HP5100C & the software and driver were for Wins 95/98/NT 4.0) I had thought that anything that was written for 4.0 would be forwardly compatible with Win2000 Pro so I didn't think there would be a problem. However, when I rebooted after installing the software, the computer was running *extremely* slowly...when it got to the point of just past the 'splash' screen, it rebooted. Then rebooted again, and a third time. Finally, on the fourth try it booted successfully but it took nearly 30 minutes to completely boot up and then I was unable to do anything that didn't take approximately 5 minutes to complete each process. I've been using my wife's computer to research the problem, I've found many instances of this happening with people running XP, but none that seem to really address the problem I've been experiencing. I went so far as to download the CWShredder software and run it on the computer, it did indeed find an instance of 'CoolWebSearch' and removed it, but upon reboot, the problem remained. I've downloaded and moved the program HiJackThis! but haven't been able to run it yet, even if/when I do run it I'm hard pressed to get the information from one computer to the next and I'd really like to avoid having to reformat the HD and reinstall the OS and software if possible. I tried running my SpySweeper software, but with the CPU maxed at 100% its going to take a year to get through the program completely. I've tried to run Norton Anti-Virus, but it too incurs the same problem with the CPU being hogged with whatever is causing the logjam. Does anyone have any ideas? I was able to run HiJackThis! and got the following results, since I've never run the program before, I really don't know what its saying. Logfile of HijackThis v1.97.7 Scan saved at 12:37:13 PM, on 9/24/2004 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\cisvc.exe G:\Program Files\Executive Software\Diskeeper\DkService.exe C:\WINDOWS\System32\svchost.exe E:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE C:\WINDOWS\system32\regsvc.exe C:\WINDOWS\system32\MSTask.exe C:\WINDOWS\System32\tcpsvcs.exe E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe C:\WINDOWS\System32\cidaemon.exe C:\WINDOWS\system32\stisvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\SymTray.exe C:\WINDOWS\system32\RunDll32.exe C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe E:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe F:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\ChaosSoft\TransText\TransText.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\WINDOWS\FSScrCtl.exe C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe E:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe G:\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=5.0&bm=ho_search R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=5.0&bm=ho_home R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file) F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Save Flash - {4064EA35-578D-4073-A834-C96D82CBCF40} - H:\Program Files\Pilot Group LLC\Save Flash 2.4.10\SaveFlash.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\MSDXM.OCX O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [systemTray] SysTray.Exe O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [Cmaudio] RunDll32 c:\WINDOWS\SYSTEM32\ReinstallBackups\PCI#VEN_1039&DEV_7012&SUBSYS_030013F6&REV_A0#3&61AAA01&0&17\0000\DriverFiles\cmicnfg.cpl,CMICtrlWnd O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [GhostStartTrayApp] E:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe O4 - HKLM\..\Run: [symTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [iPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l O4 - HKLM\..\Run: [iPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe" O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [WinampAgent] h:\Program Files\Winamp\winampa.exe O4 - HKLM\..\Run: [PKLOGO] H:\Program Files\PK\PKLOGO\PKLOGO.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe O4 - HKLM\..\Run: [MMTray] F:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [FlashSaver] G:\PROGRA~1\FLASHS~1.5\FlashSaver.exe O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0 O4 - HKLM\..\RunOnce: [symTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe O4 - Startup: disk2disk scheduler.lnk.disabled O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: TransText.lnk = C:\Program Files\ChaosSoft\TransText\TransText.exe O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Save Flash In This Page - G:\PROGRA~1\FLASHS~1.5\save.htm O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: Flash Saver (HKLM) O9 - Extra 'Tools' menuitem: Flash Saver (HKLM) O9 - Extra button: TurboIRC 2004 (HKLM) O9 - Extra button: ICQ 4.0 (HKLM) O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM) O9 - Extra button: Yahoo! Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM) O10 - Hijacked Internet access by New.Net O10 - Hijacked Internet access by New.Net O10 - Hijacked Internet access by New.Net O10 - Hijacked Internet access by New.Net O10 - Hijacked Internet access by New.Net O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at0_x.cab O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/2003...meInstaller.exe O16 - DPF: {5F05A225-0F66-43DE-89E4-6FFD589C4F9A} (Download Coach Installer) - http://www.objectcube.com/dc5/install/objectCubeInstall.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37875.0741898148 O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab Share this post Link to post
adamvjackson 0 Posted September 24, 2004 Try booting in safe mode, and removing the driver. As DS3circuit mentioned in another thread recently, installing NT4-compliant drivers in Windows 2000 almost always causes issues. Windows 2000/XP/2003 use the WDM (windows driver model) standard, so most all drivers (some exclusions, of course) that are WDM-compliant will work with those operating systems. Windows 95/98/ME/NT use another, older standard (don't remember really, perhaps .vxd ?) and as such, are incompatible as a general rule, and may cause serious system stability issues. Have you checked out DriverGuide for other possible drivers for that HP scanner? Share this post Link to post
DS3Circuit 0 Posted September 24, 2004 To expand more on the driver theory, the original NT 4 print drivers were written for kernel mode access. From 2000 on up, they are now in user mode access. Now I realize this is a scanner, but hey ya never know. A "Stop: 0x0000000a" Error Occurs After You Install an HP ScanJet 5100c or 5200c Scanner http://support.microsoft.com/?kbid=315377 http://www.scanner-drivers.com/drivers/18/18594.htm I would rip it out in Safe Mode and then follow the directions above. HTH Share this post Link to post
