Help 1 of 3 User Accounts have 'lost' files

[eap 0]

The document files on one User Account have seemingly disappeared. We use Windows XP and have an account for mom, dad and daughter. The daughter does a lot of IM and downloads and it is only her account that has been affected. We’ve run McAfee virus and fire wall, as well as Ad-aware and Spybot.

 

We think these files are still there because the disc capacity has not changed – HOW DO WE GET THEM BACK?

 

[peterh 1]

Look in C:\Documents and Settings and see if a new profile directory has been set up. Maybe her existing ac got corrupted and when she logged in she got a new profile?!

 

See this article on getting files back:

 

http://support.microsoft.com/default.aspx?scid=kb;en-us;326688

 

http://support.microsoft.com/kb/811151/

 

[m_phoenix83 0]

Try and locate them in safe mode!