Outlook & WinFax Pro error

[Myke 0]

A client on the network has been continuously experiencing an error with Outlook. This usually happens when she opens an e-mail (sometimes when closing). Outlook freezes and then eventually just illegally closes, which yields an error message. The message claims that there is an issue between Outlook and Symantec's WinFax Pro.

 

I am 100% sure that WinFax is not installed on the PC. I've searched the entire hard drive and even the registry for any possible existance of the program, but have not found anything. Through my research, this problem is not all that rare. Apparently, Microsoft is aware of the issue, but has not provided any additional information.

 

I've gone through almost everything I can think of and no workaround has succeeded. I am at the point of just uninstalling Office and then reinstalling it. This should hopefully take care of the problem, but I'd like to know if anyone else has experienced this and found a workaround, in case this scenario should arrise again.

 

Here are some of the details:

OS: Windows XP SP2

App: Office XP Pro SP3 (Outlook 2002)

Occurrance: only one PC experiences this error

Security Risks: no malware/viruses detected

 

Any help would be greatly appreciated.

[iscrivens 0]

Does anyone know the fix for this problem? I've had exactly the same happen.

 

Ian

[janfebmar 0]

What kind of mail server is she using?

exchange?

Is it a local windows or and I** client?

[Myke 0]

The entire agency uses Exchange and this only happens on her PC. I ended up just uninstalling and then reinstalling Office, and the problem went away. Microsoft has still not released anything on this, but they claim that they are aware of the problem.