nrgcreator 0 Posted June 13, 2007 Okay, I have tried to solve this problem and am at witts end. Heres the story. My computer was randomly powering down so I took it in to get fixed. I was told I had several virus' and need a restore. I asked for my media files and word documents to be backed up and brought them my extrenal hard drive. After picking up my computer and moving 4 hours away the next day, I realized A) nothing was backed up. And I am having serious issues with my computer I have never had before. I could not play Dvd's because it was saying I needed a dvd decoder. I solved that by installing power dvd. My headache now is, I am getting a message from WMP saying : Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly. I installed itunes and it will not play anything either. my dvds will play in media player, but without sound. I have no speaker on the bottom left and is not detecting anything, not even headphones. Under my device manager i do have yellow marks beside network adapters. I know I have a built in sound device to my motherboard. I have heard of others having similar problems. Just dont know what else to do. I have windows xp professional with service pack 2. I will also add my complete computer profile summary. Im not that great with all the technical stuff, but know the basics. Thank you all for reading this and your possible help. My computer is my jukebox and baby and am desperate and helpless. Operating System System Model Windows XP Professional Service Pack 2 (build 2600) HP Pavilion 061 PS583AA-ABA a1020n 0nB1211RE101GOLDF00 System Serial Number: CNH5101YY1 NA520 Processor a Main Circuit Board b 3.07 gigahertz Intel Pentium 4 16 kilobyte primary memory cache 1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. Goldfish3 1.xx Bus Clock: 133 megahertz BIOS: American Megatrends Inc. 3.18 02/16/2005 Drives Memory Modules c,d 137.41 Gigabytes Usable Hard Drive Capacity 75.34 Gigabytes Hard Drive Free Space ASUS CD-S480/A5 [CD-ROM drive] HP DVD Writer 640c [CD-ROM drive] Generic USB CF Reader USB Device [Hard drive] -- drive 2 Generic USB MS Reader USB Device [Hard drive] -- drive 4 Generic USB SD Reader USB Device [Hard drive] -- drive 1 Generic USB SM Reader USB Device [Hard drive] -- drive 3 ST3200822AS [Hard drive] (200.05 GB) -- drive 0 504 Megabytes Installed Memory Slot 'DIMM0' has 256 MB (serial number SerNum0) Slot 'DIMM1' is Empty Slot 'DIMM2' has 256 MB Slot 'DIMM3' is Empty Local Drive Volumes c: (FAT32 on drive 0) 8.15 GB 1.81 GB free d: (NTFS on drive 0) 129.26 GB 73.53 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accounts last logon Dominique 6/12/2007 12:03:27 AM (admin) local system accounts Administrator never (admin) ASPNET never Guest 6/7/2007 6:20:10 PM HelpAssistant never SUPPORT_388945a0 never Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port: Microsoft XPS Document Writer on XPSPort: Controllers Display Primary IDE Channel [Controller] (2x) Secondary IDE Channel [Controller] (2x) Standard Dual Channel PCI IDE Controller (2x) Intel® 82915G/GV/910GL Express Chipset Family [Display adapter] Samsung SyncMaster [Monitor] (20.2"vis, s/n HCLY700344, July 2005) (2x) Bus Adapters Multimedia Intel® 82801FB/FBM USB2 Enhanced Host Controller - 265C Standard Universal PCI to USB Host Controller (4x) None detected Communications Other Devices Agere Systems PCI Soft Modem 1394 Net Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC Dhcp Server: 10.17.2.10 Physical Address: 00:11:D8:B2:FD:83 Networking Dns Servers: 66.90.133.117 66.90.130.10 VIA OHCI Compliant IEEE 1394 Host Controller USB Human Interface Device Standard 101/102-Key or Microsoft Natural PS/2 Keyboard HID-compliant mouse USB Mass Storage Device USB Root Hub (5x) Virus Protection [back to Top] Norton AntiVirus Version 14.03 Virus Definitions Version 6/11/2007 Rev 22 Last Disk Scan on Friday, June 08, 2007 9:39:45 PM Realtime File Scanning On Missing Microsoft Security Hotfixes [back to Top] These required security hotfixes (using the 05/08/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed. Q931906 - Critical (details...) Share this post Link to post
danleff 0 Posted June 13, 2007 I assume that this is an HP A1020A system? Try downloading and installing the audio driver update, located here. Share this post Link to post
nrgcreator 0 Posted June 14, 2007 Thanks Dan for the quick response. Unfort. I had a problem with the download. I live in the mountains and all I have access to is dial-up... I know, its painful. I downloaded the driver, but durring set-up got the message " can not find match realtek HDAudio Inf file!" only option was click "ok", then pop-up "Realtek HD Audio driver setup setup failure". It still promted a re-start, but did not solve the problem. Still getting same error. Any more suggestions? BTW, my model is : HP Pavilion 061 PS583AA-ABA a1020n (whatever that means) Thank you so very much again. Joey B Share this post Link to post
